ARE YOU INSURED?
Yes, we are fully licensed and insured in the state of California.
DO I HAVE TO KEEP THE INFLATABLE PLUGGED IN AT ALL TIMES?
You MUST keep it plugged in when any person is using it otherwise it will deflate immediately. When you are done using it for the day then you can unplug it but only when every person is at least 5 feet away.
Are there surcharges on holidays?
Yes.
We DO NOT deliver any of our inflatables to properties where we have to go up or down stairs to set up the inflatable.
What is your cancellation policy?
Your 30% booking payment is non-refundable. If you cancel 7 or more days before your event, the amount you've paid may be transferred toward another available event date within 6 months of the original date. Cancellations made less than 7 days before the event are not eligible for a refund or transfer. Rescheduled rentals are subject to availability and current pricing.
What happens if it rains or the weather is bad?
Safety comes first. If rain, high winds, or other unsafe weather conditions prevent us from safely delivering or setting up your rental, payments made may be transferred to another available date within 6 months. Splash Social may postpone or cancel a setup when weather or site conditions make operation unsafe. If the equipment has already been delivered and set up, payments are non-refundable if the weather later changes or the event ends early.
Are your inflatables cleaned?
Yes. Our inflatables are cleaned and sanitized between rentals so they arrive ready for your event.
What happens if the inflatable gets damaged?
Customers are responsible for following all rental and safety instructions and taking reasonable care of the equipment while it is in their possession. Damage resulting from misuse, prohibited activities, or failure to follow rental rules may result in additional charges. Specific responsibilities will also be outlined in your Rental Agreement.
Can you fit the inflatable through my gate?
It depends on the rental and your access path. During checkout, we'll ask for the width of the narrowest gate or pathway we need to pass through to reach the setup area. Please let us know about stairs, narrow pathways, steep slopes, or other access restrictions before your event.
WHAT IF I HAVE STAIRS?
What surfaces can inflatables be set up on?
Setup options depend on the inflatable and location. Usually though its grass, turf, concrete or asphalt. When booking, you'll be asked to tell us what type of surface you have so we can make sure we're prepared with the appropriate setup equipment. If you're unsure whether your space will work, send us a photo before booking. We DO NOT set up on sand, gravel, mud or uneven terrain.
What do I need to provide for setup?
We'll need a clear, level setup area with enough space for the inflatable you've selected. A standard electrical outlet should be available within approximately 100 feet of the setup area. For water slides and other wet rentals, you'll also need access to a working water connection and hose nearby. We'll collect information about your setup area, surface, gate/access width, power, and water during booking.
What areas do you deliver to?
We primarily serve Long Beach including Signal Hill, Lakewood, Seal Beach, Los Alamitos, and Rossmoor. Not sure if you're within our delivery area? Contact us with your event location and we'll be happy to check. Also depending how far you are, we can charge extra and deliver to you if we have a driver available.
Do you deliver and set everything up?
Yes! Delivery, professional setup, and takedown are included within our local service area. We'll handle the heavy lifting so you can focus on the party.
How much is required to book?
A 30% booking payment is required to reserve your rental and event date. The remaining balance is due 7 days before your event. Want to pay the remaining balance sooner? Just contact us and we can send you a secure payment link.
Can adults use the inflatables?
Weight, height, age, and occupancy restrictions vary by inflatable. Please follow the posted rules and any instructions provided by Splash Social for your specific rental.
How much space do I need?
Each inflatable has different space requirements. In addition to the dimensions of the inflatable itself, we need adequate clearance around it for safe setup, anchoring, and operation. Check the individual rental listing for dimensions or contact us if you'd like help determining whether a rental will fit your space.
How far in advance should I book?
Everything you need to know before your Splash Social Rental.
We recommend booking as early as possible, especially for weekends, holidays, and summer events. Popular rentals and dates can book up quickly. Your rental is officially reserved once your 30% booking payment has been received.
Frequently Asked Questions